We're rated 4.9 on Trustpilot - Read our reviews
Business energy bill audits
Understand your charges. Identify potential errors. Get help recovering overpayments.
Your business energy bill should accurately reflect your contract, consumption and applicable charges. But when invoices contain unfamiliar terms or unexpected costs, knowing whether you’re paying the right amount can be difficult.
A business energy bill audit from Honest Utility Group helps you understand what you’re being charged and investigate anything that doesn’t look right.
Where an overpayment is identified, we help you explore the appropriate route to a correction, account credit or refund.
What is a business energy bill audit?
A business energy bill audit reviews your gas or electricity invoices against your contract and relevant supply information.
It helps establish whether charges have been applied correctly, highlight discrepancies and explain costs you may not recognise.
For example, a higher bill might reflect increased consumption, an estimated reading or a charge that needs investigating. An audit helps distinguish between these possibilities before you take action.
Understand the charges on your business energy bills
A useful review looks beyond the final amount payable. Areas to examine include:
Unit Rates and Standing Charges
Do the rates shown on your invoices match the applicable terms of your agreement? Are charges being applied over the correct billing period?
Meter Readings and Consumption
Are bills based on actual or estimated readings? Do the meter details and consumption figures correspond to your premises and records?
Electricity Capacity Charges
Some electricity supplies include charges linked to agreed capacity, measured in kVA. These need to be understood alongside your supply arrangements and how the charges have been calculated.
VAT and Climate Change Levy
The correct VAT and Climate Change Levy treatment can depend on how energy is used and whether qualifying conditions are met.
Honest Utility Group’s bill auditing service includes reviewing areas such as capacity charges, VAT and CCL to identify potential discrepancies.
Why choose Honest Utility Group?
Experienced Energy Specialists
Our management team brings more than 30 years of combined experience in the energy industry, working with businesses across different sectors.
We use that experience to examine your arrangements and help you understand the questions worth asking.
Clear Explanations
You shouldn’t need specialist knowledge to understand your invoices. We explain our findings in straightforward language, including what looks correct, what needs clarification and what action may be appropriate.
Help With Supplier Enquiries
Investigating a billing issue can take time. We help you communicate with suppliers and work towards resolving discrepancies, giving your team practical support.
Support Throughout Your Contract
When you arrange your business energy agreement through Honest Utility Group, our service continues after you sign.
We remain on hand throughout the lifetime of your contract to provide advice, answer questions and help manage your business energy.
Could your business be due an energy refund?
If you’ve been charged incorrectly, there may be grounds to request a corrected bill, account credit or repayment.
The first step is establishing what happened and gathering evidence. Relevant documents may include invoices, contract terms, meter readings and previous supplier correspondence.
We can help investigate potential overpayments, explain the findings and liaise with your supplier where appropriate. Tax-related corrections may follow a different process depending on the circumstances.
A refund depends on the evidence and applicable rules. An expensive bill alone does not establish that you’ve been overcharged.
When should you request a business utility bill audit?
A business utility bill audit focused on gas and electricity can be useful if:
- Your bills have increased without an obvious explanation.
- Charges appear different from those in your contract.
- You’re unsure how VAT or CCL has been applied.
- Your invoices contain unfamiliar capacity or additional charges.
- You’ve received an unexpected adjustment or final bill.
- You want a clearer understanding of what your business is paying.
You don’t need to prove there is an error before asking for help.
Frequently asked questions
Get clarity on your business energy bills
Whether you’re questioning one charge or want help understanding several invoices, Honest Utility Group can help you take the next step.
Call 0191 7208 238 or complete the enquiry form below.
Our Energy Partners
SIGN INTO YOUR CLIENT PORTAL
SIGN INTO YOUR CLIENT PORTAL
HONEST UTILITY GROUP
GET IN TOUCH
Honest Utility Group
1 Haswell Court
Quay West Business Village
Sunderland
SR5 2AR
Honest Utility Group Ltd is a company registered in England and Wales. Registered number: 13346107. Registered office: Honest Utility Group, 1 Haswell Court, Sunderland, England, SR5 2AR.
We're rated 4.9 on Trustpilot.
